Offers free of charge information and advice on consumer rights in the EU countries, Norway and Iceland.

       Offers free of charge cooperation and assistance to consumers from the EU countries, Norway and
              Iceland who have complaints concerning goods or services purchased from a Czech trader. In such case
              you first contact ECC in your home country (contacts are here) which then assigns your case to ECC CZ.

       Offers free of charge cooperation and assistance to consumers from the Czech Republic who have
              complaints concerning goods or services purchased in other EU countries, Norway and Iceland.

       Advices in the matter of extrajudicial solving of the consumer disputes (ADR).





    Contacts:                                                                                                      > What to do before
    e-mail:         esc@coi.cz                                                                                you contact us?
    telephone:  +420 296 366 155
    address:     Evropské spotřebitelské centrum pro ČR                      > How to claim goods
                         Štěpánská 15                                                                             bought in the EU
                         120 00 Praha 2

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