Offers free of charge information and advice on consumer rights in the EU countries, Norway and Iceland.

       Offers free of charge cooperation and assistance to consumers from the EU countries, Norway and
              Iceland who have complaints concerning goods or services purchased from a Czech trader. In such case
              you first contact ECC in your home country (contacts are here) which then assigns your case to ECC CZ.

       Offers free of charge cooperation and assistance to consumers from the Czech Republic who have
              complaints concerning goods or services purchased in other EU countries, Norway and Iceland.

       Advices in the matter of extrajudicial solving of the consumer disputes (ADR).



                                             CONTACT US:

      Problem with a trader?                                                                                > What to do before
                           Contact us, please, this way.                                                             you contact us?
 
      Need advice or information?
                           Write to     esc{at-sign}coi.cz                                                    > How to claim goods
                           or call       +420 296 366 155                                                              bought in the EU
                         

               Air Passenger Rights         Shopping Abroad         On-line Shopping         Travelling abroad
                                             Cars in the EU          Telecommunications           Timeshare