GOAL
The goal of the ECC work is to make consumers feel comfortable on the common European market.
CONTACT:
e-mail: esc{at-sign}coi.cz
telephone: +420 296 366 155
address: Evropské spotřebitelské centrum při ČOI
Štěpánská 15
120 00 Praha 2
ECC DIRECTOR
Since January 1, 2009, Tomáš Večl is the ECC CZ Director.
EUROPEAN CONSUMER CENTRE Czech Republic
offers free of charge information and advice on consumer rights in the EU countries, Norway and Iceland.
offers free of charge cooperation and assistance to consumers when setting their complaints
as to quality of products and service being bought, complaints concerning behaviour of professionals
in other EU Member States, Norway and Iceland.
is the contact point for the free of charge assistance to consumers at extrajudicial solving of disputes
with professionals in the EU Member States, Norway and Iceland.
Cases, in which the ECC cannot provide any direct help
when the seller is not any businessman or company, but a private person – for example in some
of internet auctions where you can buy goods due to the mediation of the server, but where the seller
is a private person.
cases of complaints not within the countries of the EU, Norway or Iceland – cases in which a Czech or
a foreign consumer complaints about services of a seller out of the EU, Norway or Iceland.
cases of national complaints – when a Czech consumer complaints on a Czech trader.
HISTORY IN SHORT
The ECC Czech Republic was founded on 1 January 2005 within the financial support of the European Union. It was opened for consumers in April 2005. On 1 January 2009 its office moved from the Ministry of Industry and Trade to the Czech Trade Inspectorate.
FINANCING
The ECC Czech Republic is co-financed by the EU Commission. The European Comission is not responsible for the content of this web page.