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On-line shopping
ECC advices how to recognize an internet fraudMore and more people let themselves get attracted and pay thousands of EUR in advance for goods which they ordered via internet from abroad, but which they will never receive. They become victims of frauds or scams when willing to buy e.g. a car, notebook, mobile phone or a tractor for a very favourable price. The European Consumer Centre provides several pieces of advice how to easily check the particular trader from who a consumer wants to buy. It is not possible to eliminate the risk of fraud entirely, but it is possible to minimize it – with the help of cautious behaviour.E-commerce Report 2008-2009 The European Consumer Centres Network (ECC-Net) launches the sixth report “The European Online Marketplace: Consumer Complaints 2008-2009”.Cross-border consumer complaints about e-commerce - problems unsolved ECC-Net to launch a new E-Commerce Report The European Consumer Centres Network (ECC-Net) launches the sixth report “The European Online Marketplace: Consumer Complaints 2008-2009” on October 11, 2010. The report shows that a total of 8,032 (in 2008) and 8,885 (in 2009) consumer complaints and disputes were received by the ECC-Net, out of which 42 % and 55 % respectively dealt with e-commerce claims. In comparison, according to the ECC-Net case handling statistics for 2007, there were a total of 5,192 consumer complaints and disputes out of which 50% concerned e-commerce. Avoid unserious web traders - use the HOWARD systemThe on-line shopping assistent Howard will help you find the serious web traders and avoid fraudulent and unserious ones. On youtube.com you can see how a problem with an e-shop from another EU country can look likeWho shops online, might have had problems with goods delivery. Sometimes it takes time, sometimes the goods does not arrive at all. For a Czech resident, it is quite easy to push pressure on a Czech trader, whose seat is not far and also courts and the Czech Trade Inspection is quite close. But what to do when goods has been ordered and paid at a trader from another EU country? Cooling off periods in distance selling contractsEach EU country has its own period to withdraw from a contract without any penalty and without giving any reason. Risk-free Online ShoppingLeaflet published by the European Consumer Centre Czech Republic. EU crackdown on websites selling consumer electronic goodsThe results of the checks show that more than half of 369 websites investigated showed irregularities in particular relating to: misleading information about consumer rights; misleading information about the total cost of the product; or incomplete contact details for the trader. This is a Europe-wide problem which the Commission wants to work on.Why shop online? Watch this short clip Are you affraid to shop online? Or do you already go online shopping? Watch a short clip of the European Commission showing why it e-commerce is so useful and interesting.Online shopping increasingly popular in the EU, but development "held back" by barriers to cross border trade A new report on "Barriers to E-commerce", presented today by EU Consumer Commissioner Meglena Kuneva shows that online shopping is increasingly popular in the EU, but warns that barriers to cross border trade are holding back its development. The report presents a detailed analysis of current trends in e-commerce across the EU – including per country, most purchased items and obstacles for consumers and business online. Between 2006 and 2008 the proportion of EU consumers buying at least one item over the internet increased from 27% to 33%.Warning against a fraudulent e-company ECC Information.Using payment cards on-line Summary from the seminar of ECC Norway. Electronic Trading and "Trustmarks"ECC information. archiv |