What to do before you contact us

A consumer (a citizen of an EU member state, Norway or Iceland) who bought goods or services in Czech Republic and has got a problem in his/her claim can ask us for legal help. A Czech resident who bought goods or services in another EU country, Norway or Iceland and has got a problem in his/her claim can ask us for legal help.

Cooling off periods in distance selling contracts

Each EU country has its own period to withdraw from a contract without any penalty and without giving any reason.

Selected cases

We offer you selected case of the ECC so that you can see how we can help consumers with their cross-border problems.

ECC consumer cases published in the TEST magazine

The Czech consumer magazine TEST publishes stories of Czech consumers whose cases the Czech ECC has dealt with. We offer you some of them to see what can happen when shopping at foreign traders. There is a message of the ECC work: Be aware of your rights and never give up!

Frequently asked questions
The European Consumer Centre has successfully rounded off its first year of operation as a resource centre addressing consumer rights on the EU's common internal market, where it helps consumers handle their cross-border complaints and disputes with retailers. Of the questions and complaints we receive, some themes recur on a frequent basis, and therefore we have decided to publish answers to these model questions.