Commission's campaign to inform passengers about their rights
ECC lawyer in the morning show on Czech Television
On July 16, 2010, the ECC CZ lawyer Martin Rezek was interviewed in the morning show Dobré ráno s ČT on the ČT1 channel of the Czech Television. He spoke about how to claim goods bought in elsewhere the EU, about if there is any "eurowarranty", and so forth. You can watch the interview here.3 Star Hotels Classification in Europe - ECC-Net survey
The ECC-Net made a survey on 3 stars hotel classification in the EU. The results showed that the classification differs from one country to another. We offer you the results of the survey here so that you can better realize what services and what differences you might expect.How to claim goods bought in the EU - ECC CZ leaflet
Renting a car in other EU countries - ECC CZ leaflet

You would like to rent a car during your stay abroad. How to find a company to match your needs? What should you consider before you rent a car? What to beware of?

VAT when importing cars from other EU countries - ECC CZ leaflet
How Does the "Euro Guarantee" Work in the EU
Many people buy goods or services while on holiday in other EU countries with the assumption that they can rely on a so-called “euro guarantee”. However, this does not exist under any applicable legislation. And even if a manufacturer or a chain store has a branch in the Czech Republic, this does not automatically mean that their local representative will accept a cross-border claim. Because the terms and conditions of guarantees vary in the European countries, it is a good idea for consumers to acquaint themselves with these conditions in advance.How to Avoid Problems When Renting a Car Abroad
Would you like to rent a car on your holiday abroad and avoid potential problems with the car rental company? We have several tips that may help. For example, it’s really worth taking time to read the rental contract and insurance terms and conditions. It’s also a good idea to take a few photographs of the car on receipt and again when you return the car to the rental company.Commission updates list of airlines banned from European airspace
The European Commission has updated the list of airlines banned in the European Union to include one carrier from Surinam and to expand the operating restrictions on Iran Air. In addition, two carriers from Indonesia have been removed from the list of banned airlines.Annual Report 2009 - ECC CZ
List of airlines banned in the EU updated
Two new airlines from Sudan and Philippines are on the list. The European Commission updated of the so-called blacklist of airlines that are banned from flying into the European Union due to safety concerns.Risk-free Online Shopping
Air Comet goes bankrupt - what to do
The Spanish Company Air Comet has closed its activities and is going onto a bankruptcy procedure. We offer consumers relevant and actualized information regarding this issue from the own airline and from AESA (National Agency for Aerial Security), public board of the Ministry of Public Works.ECC Net: Study on ADR systemts in European countries
The ECC Net, in this project lead by ECC Denmark, has prepared a study systems of Alternative Dispute Resolution. The systems differ in various European countries.Conference proceedings on consumer directive proposal - first text

This is the first published text of a conference proceedings on the new consumer protection EU directive proposal. The proposal is nowadays widely discussed across Europe and the proceedings should contribute to the discussion. The attached text by Martin Rezek is called "Contracts concluded away from business premises and contracts concluded through distance communication in light of a proposal for a directive on consumer rights". 

Why shop online? Watch this short clip
Are you affraid to shop online? Or do you already go online shopping? Watch a short clip of the European Commission showing why it e-commerce is so useful and interesting.Currency of Iceland - the correct rate

Some consumers buy goods or services from Iceland and are not sure about how much ISK they get for their EUROS or DKK or other currencies. The ISK has weakend due to the worlds financial crisis. We offer you the correct currency rate value by the Central Bank of Iceland from 28th May 2009.

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