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Major improvements for consumers when shopping online cross-border - but still some obstacles to overcomeThe European Consumer Centres Network (ECC-Net) launches the report “Online Cross-border Mystery Shopping - State of the e-Union”. The report reveals that in general consumers can be confident when shopping online across borders but it also shows obstacles that must be dealt with. Requirements for cyclists in other European countries Riding a bike through a European country is a dream of many Czechs. Except for front and back lights, reflectors on pedals and wheels or a functioning bell, it is necessary to remember that various other requirements for cyclists can be defined elsewhere in Europe. These can be for example reflexive elements on cloths or wearing a helmet. Here is an overview of several countries with special requirements.Travelling by car in EU - speed limits and tolls in other countries What can be useful for car travels throughout Europe? Information about speed limits or about tolls on highways in various countries can be. It is also good to know whether it is allowed to drive to the city centre and potentially under which conditions. What does new Directive on Timeshare bring to consumers?3. 6. 2011 At the end of February this year (effective on 23.2.2011), the new European Directive 2008/122/ES on the protection of consumers in respect of certain aspects of timeshare, long-term holiday product, further sale and exchange contracts was implemented in the Czech Civil Code through the Act no. 28/2011 Coll. The aim of this article is to acquaint consumers with the practical impact of the new directive. Latest information from the European telecommunication field3. 6. 2011 The European Commission’s latest efforts in the field of telecommunication have been directed to regulation, especially in the area of high-speed Internet provision in the whole EU. The EC’s previous effort resulting in regulation of prices of cross-border calls by means of the so called Regulation on roaming lead to a rapid decrease of prices of such calls. Will further steps taken by the EC in the area of communication be equally successful? Safer shopping: European Consumer Centres help 71,000 EU shoppers in 2010BRUSSELS, 6 June 2011 – Have you ever had problems getting a faulty product replaced or repaired, or getting a refund and assistance from the airline when your flight was cancelled? If you bought the product or service from a trader based in another EU country (as well as Norway or Iceland), a European Consumer Centre (ECC) in your country is there to help. In 2010, the ECC network (ECC-Net) provided free help and advice in over 71,000 consumer cases, up by 15% compared to 2009, according to the network's 2010 annual report. One in three complaints concerned transport, of which almost 60% were about air travel (partly due to the volcanic ash crisis). More than half of the complaints handled concerned online purchases. ECC advices how to recognize an internet fraudMore and more people let themselves get attracted and pay thousands of EUR in advance for goods which they ordered via internet from abroad, but which they will never receive. They become victims of frauds or scams when willing to buy e.g. a car, notebook, mobile phone or a tractor for a very favourable price. The European Consumer Centre provides several pieces of advice how to easily check the particular trader from who a consumer wants to buy. It is not possible to eliminate the risk of fraud entirely, but it is possible to minimize it – with the help of cautious behaviour.Annual Report 2010 - ECC CZ Here you can fined the annual report of the ECC CZ for the year 2010. archiv |