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Publications
Commission's publication / The European Union established a set of legislation that shall help individuals and businesses in cross-border litigations. E-commerce Report 2008-2009The European Consumer Centres Network (ECC-Net) launches the sixth report “The European Online Marketplace: Consumer Complaints 2008-2009”.Your Air Passenger Rights - ECC CZ leaflet 3 Star Hotels Classification in Europe - ECC-Net survey The ECC-Net made a survey on 3 stars hotel classification in the EU. The results showed that the classification differs from one country to another. We offer you the results of the survey here so that you can better realize what services and what differences you might expect.Renting a car in other EU countries - ECC CZ leaflet You would like to rent a car during your stay abroad. How to find a company to match your needs? What should you consider before you rent a car? What to beware of? VAT when importing cars from other EU countries - ECC CZ leafletECC Net: Study on ADR systems in European countries The ECC Net, in this project lead by ECC Denmark, has prepared a study systems of Alternative Dispute Resolution. The systems differ in various European countries.Risk-free Online Shopping Leaflet published by the European Consumer Centre Czech Republic. How to claim goods bought in the EU - ECC CZ leafletWhat are your rights as a consumer? Deadlines for resolving complaints. Is there any feature as a Eurowarranty? European On-line Marketplace: Consumer complaints 2007In 2007, the ECC-Net received 8,834 simple complaints and 1,552 normal complaints and disputes in relation to online purchases. Air passenger rights - leaflet of the ECC PragueInformation for passengers - Denied boarding. Long delays. Cancellation. Assistance by airlines.Air Transport in EU - Passenger Rights ECC-Net study. archiv |