Assistance by airlines

Depending on the circumstances, if you are denied boarding or your flight is cancelled or delayed, you may be entitled to receive assistance (catering, communications, and an overnight stay if necessary). In the event of denied boarding or cancellation you may be offered the option of continuing your trip or a refund of your ticket. More information and a list of the national authorities responsible for enforcing these rights are available at: http://apr.europa.eu/.


See the ECC leaflet in Czech version.