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Funeral services providers were less fair

(Prague, January 13, 2017) The Czech Trade Inspection Authority inspects activities of funeral services providers on the whole territory of the Czech Republic. Inspection results showed that the situation in this sensitive area hadn’t improved. In comparison with 2015, inspectors saw a 12% increase in the number of cases of failures to comply with legal obligations. Most frequently vendors failed to properly inform consumers about prices of sold products and provided services, and didn’t issue any confirmation of order in writing. “Undertaking consists of specific services and this field is perceived very sensitively by consumers. The CTIA will pay due attention to this issue in 2017 with regard to the situation which worsened when compared with 2015,” said the Director General of the Czech Trade Inspection Authority Mojmír Bezecný.

Fakes for almost 2.7 million found at Hatě Marketplace

(Brno, December 19, 2016) The Czech Trade Inspection Authority of the Jihomoravský and Zlínský Region regularly monitors sale of goods at the marketplace ASIA BAZAR Hatě where counterfeits of branded goods are frequently offered. On December 8, 2016, the CTIA carried out another extraordinary inspection action focused on compliance with intellectual property rights and collected 331 pieces of counterfeits in the total price of almost CZK 2.7 million.

Discrimination - 3Q of 2016

(Prague, December 14, 2016) Discriminative treatment of an individual or a group within sale or offer of services is an illegal conduct carried out by vendors who allow such behaviour towards consumes. In the 3rd quarter of 2016, CTIA inspections proved decrease concerning the number of findings of discriminative conducts when only in 1 case a foreigner was discriminated in an alimentation facility. This was fewer by two cases when compared with the 2nd quarter of 2016. More significant were the cases when foreign restaurant guests were billed an extra “service fee”. “I am pleased that in the 3rd quarter fewer cases of discriminative conducts were detected within the inspections. However it is still necessary to pay attention to the issue in order to eliminate cases of consumer discrimination in the future,” said Mojmír Bezecný, the Director General of the Czech Trade Inspection Authority.

CTIA imposed fines exceeding 11 million for presentation events

(Prague, December 12, 2016) During the past two years, the Act on Consumer Protection changed to the benefit of seniors who frequently visit presentation sales events. The amendments made the law stricter and imposed vendors’ obligation to announce organization of such events and prohibited acceptance of any amounts on the spot. Despite the Czech Trade Inspection Authority sees positive impacts of the amendments, inspection results of the third quarter of 2016 proved that in the market some companies still build their business strategy on deceiving law and violating laws. Breaches of legal regulations were discovered in more than 65% of cases. 51 fines amounting to more than CZK 11 million came into force (note that these sanctions related to inspections carried out in the period from 2014 to 2016). The highest fine amounting to CZK 2.5 million was imposed to the company IQ TELESHOPPING s.r.o. that breached the Act on Consumer Protection for having used unfair commercial practices, didn’t properly inform consumers about the claims conditions and didn’t announce or didn’t submit within the time limit the required announcement concerning organization of such events, or their announcements didn’t contain legal requirements, such as place and time of the events.

Alcohol - 3Q of 2016

(Prague, December 7, 2016) The Czech Trade Inspection Authority carries out inspections of alcohol sale in the national retail market. Although during the third quarter of 2016 sellers didn’t breach law on obligatory marking of spirits, legal regulations are still breached in terms of other goods inspected by the CTIA. Shortcomings were detected in 521 of 1,226 inspections, i.e. in almost 43% of cases. In the 3rd quarter of 2016, violations of these legal regulations resulted in 520 fines amounting to CZK 2,533,500.