(Prague, January 5, 2012) Last year’s statistics have not been provided by travel operators, yet, but even if they were published, we would probably not learn how satisfied their clients were. Nevertheless, 154 complaints and overall results of 284 controls carried out by the CTIA last year have shown that there were quite many consumers disillusioned or very unsatisfied. There were several reasons for such dissatisfaction: consumers were not informed truthfully about all services’ conditions, the services’ extent or prices and last but not least the reality did not always comply with what the clients expected from their vacation on the grounds of the provided information. “Although the results were slightly better than in the previous year, more than one fourth of the checked touristic services providers breached law. 55 tour operators and travel agencies were imposed fines in the amount of CZK 362,000 and other administrative proceedings are still in progress”, said Jan Štěpánek, the Director General of the CTIA.