Nine vendors harmed consumers at NATO Days

(Ostrava, September 25, 2014) Thousands of visitors of the traditional NATO Days that were held over the last weekend watched the air show and didn’t pay so much attention to conducts of vendors in stalls with goods and refreshments. CTIA inspectors focused on such conducts and detected shortcomings in 9 of 16 inspected stalls. “On-the-spot fines amounting in total to 4,000 CZK were imposed to four sellers for incorrect billing, failure to inform about prices, and other shortcomings. The other five persons will be fined based on administrative ...

„Discounted“ luxury cheese was expensive!

(Ostrava, September 23, 2014) Not only lovers of cheese, but also inspectors of the CTIA didn’t miss offers of specialized shops and selling points in supermarkets concerning luxury cheeses. Some of these cheeses were sold within special offers. Inspectors were quite surprised when they detected shortcomings in 9 of 19 cases. One fourth of sellers failed the principles of fair selling and harmed consumers due to incorrect billing.  The most significant difference between the real and billed prices amounted to almost 300 CZK. “In this particular...

Consumer discrimination

(Continuous report of 1st half of 2014)(Prague, September 19, 2014) Despite CTIA inspectors don’t face discriminative conducts often, almost twenty cases in which they proved any form of consumer discrimination were the reason for continuation of the inspection action in the previous half-year. CTIA inspectors with language skills as well as Gipsy inspectors have played major part in proving discriminative conduct. “Discriminative conduct against foreign visitors is a permanent problem. Some vendors charge so called service fees or use double p...

German speaking inspectors confused marketers

(Prague, September 18, 2014) CTIA inspectors collected a record number of counterfeits amounting to 8.5 million CZK at the Dragoun marketplaace which has been the highest amount since 2011! On Friday 13 inspectors of the Plzeňský region accompanied by the Alien Police visited the Dragoun marketplace in Cheb. They managed to get to three storages full of counterfeits – thanks to invention of inspectors who acted as German speaking customers and claimed that they wanted something “original”. Two storages were completely full of textile goods of v...

LPG with excessive sulphur content

(Results of fuel quality monitoring in August 2014) (Prague, September 17, 2014) LPG samples were without deviations from required quality in July, however in August the Czech Trade Inspection Authority detected that three samples of the fuel type collected in North Moravia failed the required quality. Two samples again contained excessive amount of sulphur and one could contain undesirable admixtures as indicated by lower octane number. This was 1.5% of the total number of 213 inspected samples of motor fuels collected at filling stations on t...

Counterfeits from border marketplaces now in CTIA’s storages

(Report from 2nd quarter of 2014)(Prague, September 12, 2014) During the 2nd quarter of 2014, in total 21,485 pieces of counterfeits were collected in 2,013 cases. If these products were sold, damage to owners of intellectual property rights would reach almost up to 24.5 million CZK. After decisions come into force, counterfeits will be destroyed or handed over to humanitarian purposes if applicable. Fines imposed in the evaluated period exceeded 2.5 million CZK. 75% of the products were counterfeits of textile goods, the rest consisted of imit...

CTIA knows about anonymous presentation sales events

(Partial report of 2nd quarter of 2014)(Prague, August 29, 2014) In the 2nd quarter, CTA inspectors inspected in total 206 presentation sales events and detected shortcomings in 170 cases, i.e. 82.5% of cases. Unannounced events were the priority within the schedule of inspections because inspectors learned about them only from information and invitations sent to the CTIA from journalists and from consumers invited by organizers. The number of proven violations increased with the help of collaboration with the public because failure to comply w...

Don’t buy textile products without marking

(Partial report of 2nd quarter of 2014)(Prague, September 4, 2014) The Czech Trade Inspection Authority continuously monitors assortment of textile products. The reason is that inspectors repeatedly detect that sellers permanently breach information obligations concerning products, especially by failing to provide sufficient information about composition of textile products, way of maintenance and other information necessary for correct use and maintenance. During the 2nd quarter of 2014, inspectors proved shortcomings in 58.1% of inspections a...

It is worth checking receipts

(Prague, September 9, 2014) One consumer realised how important it is to keep bills of purchase at the cash desk and to check them, too. She notified the Czech Trade Inspection Authority that a chain store billed her a deposit for a bottle which they subsequently don’t buy back. Based on this submission inspectors of the Czech Trade Inspection Authority inspected the situation in two premises of the chain store. The complete press release is available in the attachment.

Online vendors still deceive consumers

(Partial report of 2nd quarter of 2014)(Prague, August 29, 2014) Continuous increase concerning number of entities making business on the internet brings permanent findings of illegal conducts of e-shops’ operators towards consumers. However, the Czech Trade inspection Authority uses all legal means to eliminate negative impacts of unfair vendors’ conducts on consumers’ trust in this form of commerce. Results of inspections carried out in the 2nd quarter of 2014 repeatedly proved that a half of inspected e-shops with findings of breaches of law...
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