Consumers contact CTIA more and more frequently (Consumer’s submissions to CTIA in the first half-year of 2012)

(Prague, September 6, 2012) Last year, the Czech Trade Inspection Authority received totally 20,382 submissions from consumers and from both consumer and professional associations. The submissions included information requests, suggestions and complaints including those which are out of the inspection and surveillance competence of the Czech Trade Inspection Authority and which fall within the competence of a different administrative body or are completely out of the scope of state surveillance, e.g. in cases when the complainant can enforce redress only by legal action which concerns especially consumer rights regulated by the Civil Code. The number of 11,983 submissions accepted and resolved by the Czech Trade Inspection Authority in the first half of the year suggests that the figures of last year will be exceeded.


Celá zpráva zde:

0906-pr-consumers-contacts-first-half-year-2012.doc (, 37.50 KB)

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