E-commerce – 2016

(Final report of 2016)

(Prague, April 7, 2017) Online shopping became a natural part of consumer behaviour in the Czech market. Popularity of online purchases is increasing and lately increasingly more people have shopped on social networks, auction websites and foreign portals. In 2016, the Czech Trade Inspection Authority carried out 1,197 inspections and detected violations of laws in 90% of cases which was approximately by 5% more than in 2015. In 2016, online sellers most frequently used unfair commercial practices, didn’t inform about ways to make claims and didn’t provide information required from February 2016 on out-of-court resolution schemes. „The high ratio of detected flaws stems especially from the fact that the attention of the CTIA inspectors was focused on problematic e-shops on whose practices consumers often pointed at when turning to the CTIA. It can, hence, be supposed that this is not the overall condition of the electronic trade in the Czech Republic,” said the Director General of the Czech Trade Inspection Authority.

The comnplete press release is available in the attachment.

Celá zpráva zde:

2017-04-07-online-sale-final.docx.doc (, 54.50 KB)

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