E-shops – third quarter of 2015

(Continuous report of 3rd quarter 2015)

(Prague, December 4, 2015) Inspection results of the Czech Trade Inspection Authority during the 3rd quarter of 2015 proved again that a high number of entrepreneurs in the online marketplace still fail to comply with requirements of applicable legal regulations that lay down the rules for this type of commerce. Flaws were discovered in 82% of 245 inspected e-shops and in total 186 fines amounting to more than 1 million CZK were lawfully imposed. “As indicated by our inspectors’ findings, there is a permanent problem for most of the inspected e-shops – they fail to provide consumers with complete and true information about offered goods, business terms and conditions as well as the right from defective performance. This also stems from almost 4,000 submissions from consumers who have turned to us since the beginning of the year. Vendors also deceived concerning their identity. During the same period, inspectors didn’t manage to prove the identity of 53 commercial subjects concerning which consumers submitted a complaint. With regard to the fact that other administrative bodies have similar experience from inspections of e-shops, it is necessary to consider adopting stricter rules also for this perspective, dynamic, but also too anonymous form of sale that increasingly includes sellers from social networks,” said Mojmír Bezecný, the Director General of the Czech Trade Inspection Authority.

“Inspections of e-shops were catastrophic again. 82 % of inspected e-shops committed certain misconducts with impacts on consumers. We therefore recommend consumers to buy Christmas presents for their beloved ones only from vendors who they have already had good experience or about which they have good references,” alerted the Minister of Industry and Trade Jan Mládek.

The complete press release is available in the attachment.

Celá zpráva zde:

2015-12-04-eshops.doc (, 60.50 KB)

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