I am afraid I will not be able to initiate a procedure. Can the ADR entity help me with this?

a) Initiation of an ADR procedure does not need to contain links to provisions of laws applicable for the particular consumer’s request or claim, and there is no need to provide legal justification of the claim. The consumer is only expected to describe in his own words what the issue is and what they request;

b) The best way is to use the online form for procedure initiation that leads the consumer through the process of the initiation of the ADR procedure, so it is not possible to omit information necessary for the start of the procedure;

c) If a submission is unclear, incomplete or missing required documents from the very start, the ADR entity will not refuse such submission, but it will – if possible – ask the consumer to fix the problems. It will also help remove flaws from the submission.

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