What is the deadline for initiating a procedure? What is necessary?

A consumer can initiate an ADR procedure maximally 1 year after they made a claim against a vendor for the first time. When initiating the procedure, it is necessary to prove an unsuccessful attempt to resolve the particular dispute. The issue must not be already decided about by court or any other ADR body. The ADR entity must be competent in the respective field to be able to carry out a procedure, see above.

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