Which cases are out of the scope of the ADR?

The ADR entity does not deal with disputes in the area of financial services (consumers can turn to the Financial Arbitrator), electronic communication and postal services (consumers can turn to the Czech Telecommunication Office), electricity, gas and heat industry (Energy Regulatory Office). Contracts on provision of health services provided to patients by medical professionals in order to provide health-care, contracts concerning non-economic services of general interest and public providers of further and higher education are also excluded from potential proceedings.

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