Flaws remain within e-commerce

(Prague, August 9, 2019) The Czech Trade Inspection Authority regularly monitors compliance with legal regulations within e-commerce. It carried out inspections also in the second quarter of 2019. It carried out 232 inspections and detected breaches of legal regulations in 195 cases. “Shortcomings in the area of consumer protection remain especially regarding the failure to provide complete and complex information about sold products and provided services where vendors also use unfair commercial practices towards consumers. Operators of electronic shops still make mistakes as regards the provision of information to consumers about the out-of-court consumer dispute resolution body. Defects occur within information about prices, general information obligations and the claims procedure,” said Mojmír Bezecný, the CTIA Director.

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2019-08-09-e-commerce-2Q-2019 (doc, 64.00 KB)

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