Funeral homes often don’t inform mourners about prices!

(Prague, August 28, 2013) Inspections of the level of services provided by funeral homes belongs among the most difficult activities. One of the reasons for this is the finding that even the last moments of a man are not a sufficient reason for some entrepreneurs to act correctly towards mourners without trying to benefit from their difficult life situation and sadness from loss of a loved one. Results of the CTIA action show that four of ten inspected funeral homes breached obligations stipulated by the Act on Consumer Protection – they most frequently failed to inform consumer about prices of services and products, give out the bill of purchase on consumer’s request and last but not least they billed the services to the detriment of consumers. “I consider conducts of some subjects towards mourners not only illegal, but also unethical. Therefore we will keep inspecting this area of services,” said Mojmír Bezecný, the Director General of the Czech Trade Inspection Authority.

The complete press release is available in the attachment.

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2014-08-28-pr-funeral-services.doc (, 52.00 KB)

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