Funeral services providers deceive and cheat bereaved

(Partial report of 2nd quarter of 2015)

(Prague, September 21, 2015) Results of inspections that were carried out from April 1 to June 30, 2015, on the premises of funeral homes confirmed rightfulness of the decision to repeat the inspection action this year. CTIA officers discovered flaws in almost 45% of inspections, despite most of them were minor breaches of obligations. Sellers most frequently breached obligations stipulated in the Act on Consumer Protection when having failed to properly fill in the order of services and bills of purchase of products, didn’t provide complete or truthful information about exercising the rights from defective performance, i.e. about the claims procedure or about where to make a claim. “Funeral services providers should show more care for the bereaved who order these services, and not misuse their difficult situation by failing to provide proper information or billing ordered services to the detriment of consumers. Such conduct is not only illegal, but also unethical. With regard to the high ratio of findings, the inspection action aimed at funeral services will continue to the end of September,” said Mojmír Bezecný, the Director General of the Czech Trade Inspection Authority.

The complete press release is available in the attachment.

Celá zpráva zde:

2015-09-21-funeral-services.doc (, 56.00 KB)

2022 © The Czech Trade Inspection Authority, All rights reserved