Increase of e-commerce brings more infringements

(Prague, November 13, 2020) The Czech Trade Inspection Authority continued to inspect online shops during the pandemic period. In the third quarter of 2020, it carried out 160 inspections and saw breaches of the Consumer Protection Act in 128 cases, i.e. 80%." At the time of the pandemic, the public prefers to make purchases over the Internet. For this reason, new e-shops also occur, some of which have problems complying with the law. E-shop operators most often fail to inform consumers about the subject of out-of-court resolution of consumer disputes or don‘t provide correct information about possible claims. Some sellers still use unfair trading practices. CTIA plans to continue the inspections because, due to the development of the situation related to the coronavirus, it can be assumed that online trading will be increasing," says Mojmír Bezecný, Director of the Czech Trade Inspection Authority, on the results of the inspections.

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2020-11-13-eshops-3Q-2020 (doc, 68.50 KB)

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