New e-shops often breach consumer rights

(Interim report of third quarter of 2013)

(Prague, November 8, 2013) Inspections of online offer and sale of goods as well as provision of services continued in the third quarter of 2013. During the respective period, 250 e-shops were inspected, including 188 that breached generally binding legal regulations. The high proportion of shortcomings detected within these inspections cannot be considered the real picture of e-commerce in the Czech Republic. It is a result of continuous monitoring of internet offers of goods and services. Inspection activity of the CTIA targets at portals that can be expected to fail to comply with elementary information obligations based on previous visual inspection. A number of the inspections were also carried out based on information and submissions from consumers who turned to the Czech Trade Inspection Authority. CTIA dealt with 1,255 submissions within the respective period.

The complete press release is available in the attachment.

Celá zpráva zde:

131108-pr-e-commerce-3q2013.doc (, 53.00 KB)

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