Online vendors still deceive consumers

(Partial report of 2nd quarter of 2014)

(Prague, August 29, 2014)
Continuous increase concerning number of entities making business on the internet brings permanent findings of illegal conducts of e-shops’ operators towards consumers. However, the Czech Trade inspection Authority uses all legal means to eliminate negative impacts of unfair vendors’ conducts on consumers’ trust in this form of commerce. Results of inspections carried out in the 2nd quarter of 2014 repeatedly proved that a half of inspected e-shops with findings of breaches of laws used unfair, respectively deceitful commercial practices. “Vendors most frequently failed to provide complete, accurate or true information about offered products, business terms and conditions or didn’t provide important information that could significantly influence consumer’s decision concerning conclusion of a contract,” explained Mojmír Bezecný, the Director General of the CTIA. CTIA lawfully imposed 163 fines amounting in total to 1,186,000 CZK during the evaluated period.

The complete press release is available in the attachment.

Celá zpráva zde:

29-08-2014-eshops.doc (, 54.50 KB)

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