Only 13% of 279 inspected e-shops without defects

(Continuous report of 2015)

(Praha, August 24, 2015) The Czech Trade Inspection Authority detected flaws in a number of selected e-shops also in the 2nd quarter of 2015, namely in 87% of 279 inspected vendors. Some sellers still didn’t adopt their terms and conditions to changes brought in by the New Civil Code and inform consumers about claims conditions, possibility to withdraw from the contract and other consumers’ rights according to the Civil Code which is already invalid or they inform consumers incorrectly. Inspectors proved these unfair commercial practices in half of inspections. The high ratio of findings also concerned inspections based on consumers’ submissions. Other e-shops were selected to inspections based on previous monitoring which showed that operators don’t comply with elementary information obligations. In the 2nd quarter of 2015, more than 200 fines amounting to a million CZK were lawfully imposed and tens of other proceedings are still in progress. I recommend consumers not only to check vendors’ trustworthiness, but also to be careful especially concerning purchases of branded products. It can be very difficult to get reimbursed in these cases, especially within purchases from third countries,” said Mojmír Bezecný, the Director General of the Czech Trade Inspection Authority.

The complete press release is available in the attachment.

Celá zpráva zde:

2015-08-24-pr-e-shops-2.-q.-2015.doc (, 49.50 KB)

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