Risky online purchases of silver jewels

(Prague, December 3, 2013) Jewels belong among popular presents. Therefore the offer is constantly growing both offline and online which results in increased attention paid by the Czech Trade Inspection Authority to e-shops offering jewels. Results of several recent inspections carried out based on consumers’ suggestions have indicated that sellers could deceive buyers for example when providing untruthful data as well as incomplete information about products. CTIA organized an inspection action whose aim was to check selected e-shops offering silver jewels of purity higher than 800/1000. Inspectors detected shortcomings in 16 of 17 inspections. Sellers most frequently breached the prohibition to use unfair commercial practices when providing untruthful or incomplete information about offered products, failed to inform buyers about conditions for complaints or about the right to withdraw from the contract. Several cases with suspicions of violations of the Hallmarking Act were transferred to Assay Office which would take further measures.

The complete press release is available in the attachment.


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