Services of tour operators and travel agencies worsened

(Interim report of 2nd quarter of 2013)

(Prague, August 22, 2013) Controls of tour operators and travel agencies continued in 2nd quarter of 2013. In 40 cases of a total of almost a hundred inspections, one or more breaches of obligations stipulated by the Act on Consumer Protection were detected. “Inspections of the second quarter didn’t confirm the improvement within tourism services that was detected in the previous period – the results are worse by 11%,” the Director General of the Czech Trade Inspection Authority said. “I consider the high rate of detected defects as a consequence of incompetence and low legal literacy of some entrepreneurs. Unwillingness of some tour operators and travel agencies to provide untrue and incomplete information as well as to settle claims does not harm only consumers but also other fair entrepreneurs in tourism,” Vladimír Velčovský added.

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