(Continuous reports of 2nd quarter of 2015)
(Prague, August 3, 2015) Results of inspections carried out by the Czech Trade Inspection Authority proved that in the 2nd quarter of 2015 tour operators and travel agents most frequently provided insufficient information about the extent, conditions and manner of exercising the right from defective performance. These flaws as well as other shortcomings were detected in 29 of 77 inspections, i.e. almost 40%. Inspectors also found the use of unfair commercial practices, especially deceitful commercial practices, or defects concerning information about prices of offered services. “We didn’t discover any serious flaw concerning claims which I personally consider a positive result despite the overall ratio of breaches is higher than in the 1st quarter. Before concluding a package travel contract, consumers should always get familiar with conditions of provided services and require necessary information for their final decision,” said Mojmír Bezecný, the Director General of the CTIA.
The complete press release is available in the attachment.
Celá zpráva zde:
2015-08-03-tour-operators-travel-agents.doc (, 56.00 KB)