(Continuous report of 3rd quarter of 2015)
(Prague, November 20, 2015) Inspections of providers of travel services carried out in the 3rd quarter of 2015 showed that one third of vendors don’t provide consumers with proper and truthful information about conditions for exercising the rights from liability for defects of provided services as well as conditions of offered travel packages. “Inspectors have found such flaws long-term. Especially deceitful information about particular destinations indicate either unprofessional attitude of tour operators’ and travel agents’ employees or intentional conduct. Anyway, such conduct is in contradiction with the requirements for professional care and can influence consumers to make decisions they would never make if properly informed. Therefore we will continue in such inspections till it is necessary and in repeated cases of violations of obligations we will raise sanctions,” said Mojmír Bezecný, the Director General of the Czech Trade Inspection Authority.
The complete press release is available in the attachment.
Celá zpráva zde:
2015-11-20-tour-operators.doc (, 56.00 KB)