4 of 5 inspected online sellers breached law last year

(Prague, 17 March 2023) The Czech Trade Inspection Authority carried out 1,064 inspections focused on online shops last year. It found violations of law in 839 cases, which is almost 80%. This is not a picture of the market, the CTIA's inspections are mostly targeted at online retailers, to whom there are a greater number of consumer submissions, or where problems were detected in the past. Traders mostly failed to comply with the obligation to properly inform the consumer about the possibilities of making a complaint, and some provided false information about the product or themselves, which means that they used unfair commercial practices towards the consumer.

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2023-03-17-eshops2022 (doc, 60.00 KB)

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