Information on out-of-court settlement of cross-border consumer disputes in the EU

 

The Czech Trade Inspection Authority (CTIA) is an entity providing out-of-court resolution of consumer disputes, so-called ADR (alternative dispute resolution). The aim of the out-of-court resolution of consumer disputes is to reach an amicable settlement of the dispute and an agreement between the parties. ADR at the CTIA is a notified body for out-of-court resolution of consumer disputes listed by the European Commission.

I am a consumer residing in the Czech Republic
_{My dispute concerns a trader from another EU/EEA member state}

 I am a consumer residing outside the Czech Republic
_{My dispute concerns a trader based in the Czech Republic}

This web section was funded by the European Union’s Consumer Programme (2014-2020).