Information on out-of-court settlement of cross-border consumer disputes in the EU

 

The Czech Trade Inspection Authority (CTIA) is an entity providing out-of-court resolution of consumer disputes, so-called ADR (alternative dispute resolution). The aim of the out-of-court resolution of consumer disputes is to reach an amicable settlement of the dispute and an agreement between the parties. ADR at the CTIA is a notified body for out-of-court resolution of consumer disputes listed by the European Commission.

I am a consumer residing in the Czech Republic
My dispute concerns a trader from another EU/EEA member state

 I am a consumer residing outside the Czech Republic
My dispute concerns a trader based in the Czech Republic

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