Personal protective equipment and their placing on the market in times of emergency (COVID -19)

(Prague, March 20, 2020) Personal protective equipment (PPE) are harmonised products regulated when placed on the market by the Regulation (EU) 2016/425 of the European Parliament and of the Council on personal protective equipment. These products must normally go through the whole conformity assessment process (with the participation of the so-called notified body – the particular test laboratory), the CE marking must be affixed on these products and Declaration of Conformity must be issued.

Wording „stored at supplier“ is no guarantee of timely delivery

(Prague, March 20, 2020) Very often, in recent days, consumers have contacted te Czech Trade Inspection Authority, with the fact that they paid online for medical masks or respirators that have not been delivered. "We strongly urge consumers to consider making online purchases from unknown retailers who cannot arrange the delivery of your goods, or who even make excuses for the fact that the goods are only at the supplier, which may be in China, for example. They don’t have the goods, but the money they are already demanding today," says Mojmír...

Consumer FAQ relating to coronavirus crisis

Consumers are encouraged to act primarily with respect to their own health and the health of others at the time of this extraordinary situation. We recommend that you postpone the handling of issues that are not strictly necessary until the situation calms down and entrepreneurs return to their normal mode. When exercising their rights at a time of emergency, participants to the contractual relationship should treat each other respectfully, with patience and taking into account the emergency situation in which the other party may be located. Bu...

Consumer rights in times of emergency

(Prague, 18 March 2020) We urge consumers to consider their health and to consider issues relating to goods or complaints that are not strictly necessary in times of the current emergency. 'When exercising rights in times of emergency, the parties to the contractual relationship should treat each other with consideration, with patience and taking into account the emergency situation in which the other party may be present, e.g. in the case of the other party, in connection with the forced closure of the operation, the lack of staff who have to ...

Beware of fake e-shops misusing people’s fear of coronavirus

(Prague, March 13, 2020) First fake e-shops abusing the fear of coronavirus have appeared on the Internet. These are not e-shops in the true sense of the word. "These are anonymous operators who are just collecting personal data, which can subsequently be used for phone marketing, but in the future they might want money from consumers for products that would not even be sent, as it happens in cases of many other fraudulent anonymous websites," says the Director of the Czech Trade Inspection Authority, Mojmír Bezecný.

Consumer rights in the consequence of the spread of coronavirus

(Prague, March 10, 2020) In connection with the COVID-19 disease before travelling abroad, we recommend to follow the current recommendations on the website of the Ministry of Foreign Affairs and the competent embassies of the Czech Republic in the country where you are about to travel. We also recommend that you keep track of the latest information on the website of the Ministry of Health and the State Institute of Health. "The coronavirus has already reached all EU countries, such as Italy, France, Austria, Spain and Germany. Given the growin...

Inspection revealed flaws in most types of hobs

(Prague, February 18, 2020) The Czech Trade Inspection Authority inspected the built-in gas hobs. In Czech households, where they are often used, the relevant legislation must be complied with when these products are offered and sold, including their installation. CTIA carried out 25 inspections last year and inspected 19 types of these products. Deficiencies were detected in 16 types. Most of them were found in the area of mandatory product marking and labelling.

Fireworks are sold mostly at marketplaces

(Prague, February 25, 2020) The Czech Trade Inspection Authority evaluated inspections aimed at the offer, sale and storage of pyrotechnics. At the end of last year, it carried out 174 inspections and in 38 cases found violations of Act No. 206/2015 Coll. on Pyrotechnic Articles. Based on the deficiencies identified, it banned the sale of 937 items of fireworks in the value of almost CZK 180,000. "The results of the 2019 inspection confirmed that the situation has not changed much compared to 2018. The sale of pyrotechnic articles to persons un...