European Consumer Centre Czech Republic (ECC) provides information about consumer rights in the European Common Market. It assists and advises consumers in their disputes with merchants from other countries of the European Union, Norway and Iceland.



Not only discounts undergo big changes as from today

(Prague, 6 January 2023) The Czech Trade Inspection Authority points to the effectiveness of the amendment to the Act on Consumer Protection, which has a major impact on traders, especially in relation to special offers and clearance sales. “When determining discounts on products, traders will now have to base their discounts exclusively on the lowest price they have sold the product for in the last 30 days,” said Jan Štěpánek, director...

Press Releases


4 of 5 inspected online sellers breached law last year


In 2022, 15 suspicions of discrimination detected by the Czech Trade Inspection Authority

(Prague, 16 March 2023) In 2022, the Czech Trade Inspection Authority found 15 cases of suspected discrimination against consumers. During 2022, the Authority carried out 157 inspections...

Almost 90% of inspected energy intermediaries abused consumer trust

(Prague, 13 March 2023) The Czech Trade Inspection Authority (CTIA) evaluated inspections focused on energy supply contract intermediaries. It carried out 15 inspections during 2022...

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