European Consumer Centre Czech Republic (ECC) provides information about consumer rights in the European Common Market. It assists and advises consumers in their disputes with merchants from other countries of the European Union, Norway and Iceland.



Not only discounts undergo big changes as from today

(Prague, 6 January 2023) The Czech Trade Inspection Authority points to the effectiveness of the amendment to the Act on Consumer Protection, which has a major impact on traders, especially in relation to special offers and clearance sales. “When determining discounts on products, traders will now have to base their discounts exclusively on the lowest price they have sold the product for in the last 30 days,” said Jan Štěpánek, director...

Press Releases


In December, all fuel samples inspected were compliant

(Prague, 6 February 2024) The Czech Trade Inspection Authority monitored the quality of fuels in December last year. It took 174 samples, all of which complied with the established...

Stating prices in hellers cannot be considered illegal

(Prague, January 17, 2024) The Czech Trade Inspection Authority (CTIA) responds to public inquiries: stating prices in hellers is no breach of any regulation surveilled by the CTIA.

CTIA received a number of complaints on conduct of company Hezké oblečení s.r.o. and advises caution on social networks

(Prague, 10 January 2024) Before the Christmas holidays, the Czech Trade Inspection Authority informed the consumer public about the behaviour of the company Hezké oblečení, s.r.o.,...

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