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European Consumer Centre Czech Republic (ECC) provides information about consumer rights in the European Common Market. It assists and advises consumers in their disputes with merchants from other countries of the European Union, Norway and Iceland.

News

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Not only discounts undergo big changes as from today

(Prague, 6 January 2023) The Czech Trade Inspection Authority points to the effectiveness of the amendment to the Act on Consumer Protection, which has a major impact on traders, especially in relation to special offers and clearance sales. “When determining discounts on products, traders will now have to base their discounts exclusively on the lowest price they have sold the product for in the last 30 days,” said Jan Štěpánek, director...

Press Releases

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Battery-operated toy Rybolov (Fish it Out a music fishing game) contains significantly excessive levels of lead and cadmium

(Prague, 7 October 2024) The Czech Trade Inspection Authority has found that a product in the market poses a serious environmental risk. It is a battery-operated toy called ‘Rybolov...
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Battery-operated toy "BIO vařič KITCHEN TOYS" contains excessive amounts of lead and cadmium and poses a risk to the environment

(Prague, 4 October 2024) The Czech Trade Inspection Authority has found that a product in the internal market poses a serious environmental risk. It is a battery-operated toy “BIO...
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Ban on sales in establishments over 200 square metres does not apply in areas where a state of emergency has been declared

(Prague, 26 September 2024) The Act on Retail and Whole Sale Opening Hours, which prohibits sales on certain public holidays, also applies to the Czech National Day on Saturday, 28...

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