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European Consumer Centre Czech Republic (ECC) provides information about consumer rights in the European Common Market. It assists and advises consumers in their disputes with merchants from other countries of the European Union, Norway and Iceland.

News

novela

Not only discounts undergo big changes as from today

(Prague, 6 January 2023) The Czech Trade Inspection Authority points to the effectiveness of the amendment to the Act on Consumer Protection, which has a major impact on traders, especially in relation to special offers and clearance sales. “When determining discounts on products, traders will now have to base their discounts exclusively on the lowest price they have sold the product for in the last 30 days,” said Jan Štěpánek, director...

Press Releases

mladistvi

In the South Moravian and Zlín regions, CTIA inspected compliance with the ban on alcohol sale to juveniles. Breaches found in every third inspection

(Brno, 4 September 2024) Inspectors of the Czech Trade Inspection Authority, South Moravia and Zlín Inspectorate, carried out an extraordinary inspection action in the region, focused...
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CTIA inspected the sale of refreshments and consumer goods at the Země živitelka exhibition and saw alcohol sale to juveniles

(České Budějovice, 3 September 2024) Staff of the Czech Trade Inspection Authority, Regional Inspectorate of the South Bohemian and Vysočina Regions, carried out an extraordinary inspection...
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Toy inspections in the second quarter confirmed mainly deficiencies in manufacturer identification and mandatory labelling, with 117 breaches within 219 inspections

(Q2 2024 Report) (Prague, 29 August 2024) The Czech Trade Inspection Authority (CTIA) evaluated inspections aimed at the compliance with the Act on Technical Requirements for Products....

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