(Prague, November 30, 2018) From the start of the year, CTIA received about 40 complaints relating to the website viagogo.com. Complaints most frequently concerned price increase during the order process online, impossibility to cancel the purchase as well as invalid tickets, failure to reimburse consumers after concerts were cancelled and so on. Officers of the Czech Trade Inspection Authority of the Hradec Kárlové Region and Pardubice Region carried out inspections based on numerous submissions from consumers and proved the use of unfair commercial practices.
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2018-11-30-viagogo_EN (doc, 77.50 KB)