(Prague, December 31, 2023) Many people have not received the Christmas gifts they ordered for their beloved ones. If the seller does not refund the paid amount or does not even communicate, there is a way to get the money back without his consent. The experience of the European Consumer Centre Czech Republic shows that after paying online by card, the bank can help with a tool called chargeback, and after paying through online payment systems, their operators can help. However, such help cannot be expected after payment by transfer between bank accounts.
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TZ ESC - How get your money back for non-delivered gifts (docx, 1.06 MB)