What is the result of an ADR procedure?

The objective of an out-of-court resolution of consumer disputes is to bring the parties together and facilitate an amicable solution of a dispute. If one party is not willing to accept a suggested ADR mediated agreement, the ADR can issue a legally non-binding justified statement which can be used by the other party for possible further steps concerning enforcement of their claim.

2024 © The Czech Trade Inspection Authority, All rights reserved