Violations of consumer rights persist in e-commerce

(Prague, 13 July 2023) In Q1 2023, the Czech Trade Inspection Authority inspected compliance with applicable legislation in the offer and sale of products by traders via the internet. In total, it carried out 218 inspections and found breaches of legal regulations in 186 of them. Sellers most often failed to provide comprehensive information about the products sold. They also failed to inform consumers about the out-of-court dispute resolution (ADR) body or about the right to complain.

Celá zpráva zde:

2023-07-13-E-shops-1Q-2023 (doc, 50.50 KB)

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