CTIA: Check information about online purchased goods!

(Prague, April 16, 2013) Goods purchased through the internet don’t always comply with the vendor’s original offer. The CTIA officers detected it after having sampled the bed sheets set Dreamland which was claimed to be manufactured from hollow fibres with a cotton cover and suitable for allergists. However, the information labelled on the delivered goods indicated that the product would contain only 50% of cotton in the cover material and branded fibres, and there was no information about the product’s usability for allergists. The reality was even worse: the laboratory protocol showed only 20% content of cotton in the cover and just a minimum content of hollow fibres. On the other hand, there was an admixture of leather stripes and other textile admixture unsuitable for allergists. “After the goods bought in an e-shop are delivered, it is worth comparing the information on the product with the information according to which the consumer chose the goods. If the pieces of information fail to comply, it is possible to withdraw from the contract,” recommends Vladimír Velčovský, the Director General of the CTIA.


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