CTIA officers still detect shortcomings in e-shops

(Partial report of 3rd quarter of 2014)

(Prague, December 8, 2014) How to recognize a fair and safe e-shop? This is the question that CTIA employees are asked most frequently. Despite there is no universal advice, there are several principles to follow – consumers should be interested not only in the price, but also in information provided by the vendor about himself as well as business terms and conditions, including payment methods and date of delivery. Inspection results of e-commerce of the 3rd quarter proved that such recommendations are important. “Our inspectors detected violations of one or more provisions of generally binding legal regulations in three quarters of all selected e-shops. They most frequently discovered unfair commercial practices, namely failure to provide required information. Vendors also provided incomplete or misleading information about themselves, contractual terms as well as conditions of exercising rights as determined by the contract,” said Mojmír Bezecný, the Director General of the Czech Trade Inspection Authority. 191 fines amounting to almost 1.3 million CZK became effective in the evaluated period.

The comlete press release is available in the attachment.

Celá zpráva zde:

2014-12-08-eshops.doc (, 55.00 KB)

2023 © The Czech Trade Inspection Authority, All rights reserved