Some Czech e-shops continue to mislead consumers

(Prague, 11 November 2021) In third quarter 2021, the Czech Trade Inspection Authority (CTIA) carried out inspections focused on compliance with legal regulations in e-commerce. It carried out 183 inspections and found that more than 80 percent of vendors operating domestic e-shops did not comply with law. Most often, they do not inform consumers about the conditions and method of exercising the right to claim defects of the purchased goods, about the possibility of out-of-court dispute resolution (ADR) and very often provide false information or information that misleads consumers about the product, service, price, repair, etc.

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2021-11-12-eshops-3Q-2021 (doc, 489.50 KB)

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