Some e-shops operators still fail legal obligations

(Prague, December 14, 2018) Use of unfair commercial practices is one of most frequent problems in e-shops as also proven by the inspections carried out by the Czech Trade Inspection Authority in the third quarter of the year. Vendors committed illegal practices in almost 85% of 177 inspections. “Some operators of e-shops don’t comply with their legal obligations long-term, especially regarding the Act on Consumer Protection. Sellers often provide untrue or no information which is important for consumers to make a decision within purchase of goods. Further, vendors don’t sufficiently inform about the possibility to claim defects of goods and frequently forget to inform about the alternative dispute resolution body,” said the Director General of the Czech Trade Inspection Authority Mojmír Bezecný. The total ratio of findings doesn’t reflect the real picture of the market – the Czech Trade Inspection Authority acts also based on numerous notifications from consumers.