Tour operators and travel agents – most defects concern claims

(Partial report of 3rd quarter of 2014)

(Prague, October 31, 2014) Results of inspections of tour operators and travel agents in the 3rd quarter proved that they most frequently fail concerning provision of information about consumer rights. This stems from defective performance as well as incorrect settling of claims. More than a half of all findings related to these shortcomings. One third of 74 inspected subjects violated one or more obligations stipulated by legal regulations. During the monitored period, in total 27 finals amounting to 292,000 CZK were imposed. „It is positive that our inspectors found fewer breaches of information obligations concerning prices of offered products than in the previous period. With regard to remaining problems with claims –concerning both information obligations and settling claims – entrepreneurs in the field of tourism will still be continuously inspected,” said Mojmír Bezecný, the Director General of the Czech Trade Inspection Authority.

The complete press release is available in the attachment.

Celá zpráva zde:

2014-10-31-tour-operators-3q.doc (, 57.00 KB)

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