(Final report of 2015)
(Prague, February 19, 2016) Results on annual inspections carried out by the Czech Trade inspection Authority proved that there are still tour operators and travel agents failing to comply with generally binding legal regulations. Flaws were discovered in more than a third of 310 cases of inspected tour operators and travel agents. Fines amounting to CZK 700,000 were imposed in 82 cases and tens of administrative proceedings are carried out. “Incomplete or deceitful information about the extent, conditions and manner of making a claim, including misleading concerning the period for making a claim, were proven in about 18% of cases. Services providers in the field of tourism still use prohibited unfair commercial practices failing to inform consumers with due care and truthfully about package travels or selected destinations. They also fail formal requirements concerning the acceptance and settlement of claims or period for claims settlement,” said Mojmír Bezecný, the Director General of the Czech Trade Inspection Authority.
The complete press release is available in the attachment.
Celá zpráva zde:
2016-02-19-tour-operators-2015.doc (, 56.50 KB)