E-shops still deceive consumers

(Prague, June 20, 2016) Results of inspections of e-shops carried out in the first quarter of 2016 proved that in the area of electronic trade flaws still remain especially concerning deceitful conducts of sellers who use untrue information possibly leading consumers to decisions about purchases that they would never make. Flaws concerning business terms and conditions were also frequently detected – consumers weren’t properly informed about the extent, conditions and manner of making a claim, including information about where claims can be made. Violations of generally binding legal regulations were proven in 255 of 308 inspections, i.e. in 83% of cases. 293 fines amounting to 1,592,000 CZK were lawfully imposed.

The complete press release is available in the attachment.


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2016-06-20-eshops-1q.doc (, 56.50 KB)

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