High fashion claims

(Prague, October 24, 2012) The number of complaints by consumers who are dissatisfied with the settlement of their claims by sellers of shoes is still growing. Within the 9 months of 2012, the Czech Trade Inspection Authority received totally 646 submissions. The CTIA inspectors found one or more breaches of obligations as provided by the Act on Consumer Protection in 123 cases. The problems within the claims most frequently stem from incorrect, incomplete or even deceitful information available to the consumers. Within the past months, there are a growing number of complaints concerning the settlements of claims of the so called fashion or highly fashioned shoes because these claims are being rejected by vendors.


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