Sales: consumers are inattentive and vendors deceive

(Partial report of 1st quarter of 2015)

(Prague, June 22, 2015) Discounts are not provided only in certain periods of the year but all through the year in the Czech Republic. Consumers are continuously attracted by various special offers and clearance sales that may not be as favourable as advertised by traders. During the 1st quarter of 2015, violations of legal regulations were detected in 40% of 1,505 inspections of workplaces offering discounts and clearance sales and fines amounting to 3.5 million CZK were lawfully imposed. “Unsatisfied consumers often submit notifications to individual inspectorates and CTIA inspectors use such shared experience during subsequent inspections. Complaints most frequently relate to various short-term actions, especially communicated through leaflets, where it is very difficult to prove incorrect billing of advertised action goods. Inspections often prove that consumers don’t properly read conditions that they failed to fulfil within sales actions and thus are not entitled to any discount. However, inspectors still discover numerous shortcomings within inspections of discounted goods or services. Failure to inform consumers about prices is one of the most frequent flaws,” said Mojmír Bezecný, the Director General of the Czech Trade inspection Authority.

The complete press release is available in the attachment.

Celá zpráva zde:

2015-06-22-sales1q2015.doc (, 56.50 KB)

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