Alternative dispute resolution for consumer disputes (ADR)

If you wish to initiate a procedure concerning an out-of-court resolution of a consumer dispute (ADR), you may fill in an online form and attach relevant documentation, in particular the proof of your unsuccessful attempt to resolve your dispute with the trader.

Please note that once this online form will be successfully sent, you will receive a confirmation e-mail to your mail box. Please print the confirmation you will receive in this e-mail, sign it and send it by post to us within 10 days.

If you have a certified digital signature, you may also send this confirmation to us by e-mail using that certified digital signature.

If you have a Data box, the confirmation may also be returned to our Data box address x7cab34.

In case you are represented by another person, power of attorney needs to be provided too.

In case of technical problems, it is possible to use the form in PDF format and send it signed by post, email with a guaranteed electronic signature or via a data box. Form is available HERE

Consumer details

Name: *

Surname: *

Street: *0 / 50

Street number: *0 / 10

Orientation number:0 / 10

ZIP: *0 / 10

City: *0 / 50

Country:

E-mail: *

Phone:

Data box ID:0 / 50

Consumer has representative

Consumer representative details

Representative type: *

Name: *

Title: *

Surname: *

Street: *0 / 50

Street number: *0 / 10

Orientation number:0 / 10

Street: *0 / 50

Street number: *0 / 10

Orientation number:0 / 10

ZIP: *0 / 10

City:0 / 50

Country:

E-mail:

Phone:

Data box ID:0 / 50

Trader details

Country:

Trader type:

Trader name: *0 / 100

Trader surname: *0 / 100

Company registration number:0 / 8

For Czech traders you can use ARES for automatically filling the data

Company name: *0 / 50

Street: *

Street number: *

Orientation number:

ZIP:0 / 10

City:0 / 50

E-mail:

Phone:

Data box ID:0 / 50

Complaint

Problem category:

Specify problem category

Specify problem category:

Selling method:

Nature of complaint:

Proposed solution:0 / 5000

Brief case description:0 / 5000

It is necessary to try to resolve the dispute with the trader first.

Have you contacted the trader concerning the problem? *YesNo

When did you contact the trader? *

I declare that that no court judgement or an arbitration decision have been issued in this dispute, that no agreement in an out of court resolution scheme has been concluded in this dispute, and that the dispute is not subject to any ongoing court proceedings, arbitration or an out of court resolution procedure other than the one initiated by this petition.

Document of attempt to solve the problem with the trader: *

Není zvolený žádný soubor

A suitable attachment is, in particular, a purchase or other contract evidencing the establishment of a contractual relationship, communication with the seller or other relevant documentation to describe the subject of the dispute

Maximum size of all attachments is 10 MB, valid file types are - pdf, jpg, jpeg, png, doc, docx, xls, xlsx, ppt, pptx, odt.

This out of court dispute resolution procedure is subject to the relevant provisions of the Consumer Protection Act and Procedural Rules established by the Czech Trade Inspection Authority.